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Knowledge Base

Premium Member Services

Premium Member Services

Unlock a suite of advanced features and personalized support to fast-track your tech sales success.

Prep Week

What is Prep Week and why is it important for Premium members?

Is Prep Week mandatory for Premium membership?

What topics are covered during Prep Week?

How long does Prep Week last?

Is Prep Week conducted online or in-person?

What can I expect to learn during Prep Week?

How does Prep Week prepare me for the rest of my Uvaro journey?

Are there any assessments or quizzes during Prep Week?

What happens if I miss a session during Prep Week?

Can I access Prep Week materials after it's over?

Is Prep Week included in the cost of the Premium membership?

How soon after completing Prep Week can I start my first Course or Workshop?

Who leads the Prep Week sessions?

What are the technical requirements for participating in Prep Week?

What are the core tools that are critical to success as a Premium member?

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Courses: Everything About Courses

How do I enroll in Courses?

I don't have sales experience. Are Uvaro’s Courses right for me?

Is any information from my application, interview, or training shared with companies without my knowledge?

Course times don't fit my schedule, what should I do?

Is attendance mandatory in every class?

Am I allowed to Enroll in more than 1 Course at a time?

I want to get into tech sales but don’t know which Course is best for me?

What do I need to participate in a Course? What are the tools required?

Can I join a Course from my phone?

How much time is needed per day to complete Course requirements?

Do I need prior experience before joining a Course?

What learning environment do I need to see success during a Course?

Are there any internal prerequisites to succeed in each Course?

Can I apply to a Course more than once?

I’m enrolled in a course that no longer fits into my schedule. What should I do?

Where do I access course materials once enrolled?

What happens if I get hired while taking a Course and can no longer attend?

I am trying to log in to the first day of class and getting an error message: what do I do?

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Workshops: Everything About Workshops

How do I enroll in a Premium Workshop?

What do I need to participate in a Premium Workshop? What are the tools required?

Do I need to download any special software to participate in Premium Workshops?

What learning environment do I need to see success during a Workshop?

Can I join a Workshop from my phone?

How long is a typical Workshop?

Do I need prior experience in a Workshop topic before joining?

Are there prerequisites to succeed in a Workshop?

Why should I take Workshops if I’m already enrolled in a Course?

I am trying to join a Workshop and the link isn’t working. What should I do?

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Coaching: Everything About Coaching and Career Services

How do Uvaro’s career services help while I’m taking a Course?

How do Uvaro’s career services help while I’m not taking a Course?

Am I guaranteed a job with the career services Uvaro offers?

Does Uvaro hire Uvaro members?

When should I start my job search?

Can I choose my Career Coach?

What specific career services are covered in my Premium membership?

What if I don’t like my new job after?

How much support will I get? Can I get help outside of class time?

How much do the jobs pay that Uvaro’s Career Coaches help me find?

Can Career Coaches help negotiate promotions once I have my job?

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Payments - Subscription / Upfront

How do I set my subscription or upfront payment?

What if I need to make changes to my payment or contact information?

When will Uvaro make payment withdrawals?

How will I know when withdrawals are happening?

Can I pay by credit card?

Do you support lump sum payments for memberships? Can I pay my monthly charges early?

Can I switch from a subscription to an upfront payment plan, or vice versa?

Are there any additional fees associated with subscription or upfront payments?

What happens if my payment method is declined?

Is my payment information secure?

Can I pause my subscription and resume it later?

What is the refund policy for subscription and upfront payments?

How do I cancel my subscription?

Are there any discounts available for upfront payments?

What happens to my access to Uvaro features if I miss a subscription payment?

Is there a grace period for late subscription payments?

Do you offer any payment plans for upfront payments?

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Payments - Assisted Subscription Agreement

How do I set up my Assisted Subscription Agreement (ASA)?

Once I get a job, how do I report my income?

Is it possible to switch between the Assisted Subscription rate and the full Subscription payment at my discretion or vice versa?

Is there a cost difference between an ASA and a regular Subscription?

Do I still have to pay if I sign the ASA and don’t participate in any Courses?

What audits can Uvaro undertake to review my income?

I self-reported that I was over by mistake, and now I have been invoiced - what can I do and who can I contact for help?

I self-reported that I was over, but my finances have changed since then. What should I do?

This isn’t the agreement that I signed on for, how can you legally change our agreement?

I never took any classes so I believe I don't owe Uvaro - why am I being invoiced?

I am currently not working but I have been invoiced, why?

I thought Uvaro would secure a job for me?

I am not working and can’t afford the $40 USD/month payment.

I’m on the Assisted Subscription Agreement (ASA) and have noticed that the monthly maintenance fee of $40 USD changes slightly from month to month. Why does this happen?

I contacted help@uvaro.com or left a VM to speak with a member of the Uvaro team. I expected to receive a response within 24 hours. Why haven’t I heard from anyone?

Why do you keep sending me emails and invoices for something I never brought?

Do I have to self-report my employment and income information to Uvaro every single month?

Who do I contact regarding questions about my Assisted Subscription Agreement?

Frequently Asked Questions About your Subscription Agreement

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Premium Membership Troubleshooting + Support

I've paid, but my account hasn't been upgraded. What should I do?

What if I encounter issues during the upgrade process?

Who do I contact for billing issues?

How can I reset my password?

What should I do if I experience issues with course access?

What should I do if my payment method is declined?

How do I change the email address associated with my account?

I'm experiencing video/audio issues in a Course / Workshop, what can I do?

How do I report a bug or technical glitch in my account?

What steps should I take if I suspect unauthorized activity on my account?

Can I recover data if I accidentally delete my account?

How do I update my payment information?

What should I do if I'm not receiving emails or notifications from Uvaro?

What browsers are supported for optimal performance?

How do I clear my cache and cookies, and why would I need to?

How to access Blackboard?

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Huntr Job Tracker & Employer Matching

Creating Your Huntr Candidate Profile

What is Huntr job tracking & employer matching?

How to Save Job Opportunities to Huntr

How to move jobs across stages in Huntr

Logging Job Search Activities in Huntr

Logging Job Search Goals in Huntr

Taking Notes on your Huntr job search process

Managing Job Search Contacts in Huntr

Managing Documents within Huntr

Tracking your job search process in Huntr

Job Detail View in Huntr

Huntr Chrome Extension

Huntr Mobile App

How to set up your Huntr account & Uvaro board

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