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I am trying to join a Workshop and the link isn’t working. What should I do?

We understand how frustrating technical issues can be, especially when you're eager to dive into a Workshop. Don't worry, we'll get this sorted out!

Follow these steps to troubleshoot:

  • Verify Your Uvaro Account: Make sure you're logged into your Uvaro account. If you're not, or if you've forgotten your password, go ahead and reset it. Being logged out of your account while on Uvaro.com is a common reason for Workshop access issues.
  • Check the Workshop Link: Ensure you're clicking the correct link to join the Workshop. You can find this link in the ‘Upcoming Events’ section of your account homepage, the event invite itself, or bookmarked at the top of the relevant Slack channel.
  • Timing is Everything: Double-check the time you're trying to log in. Workshops usually become accessible a short time before they start. If you're too early, you may encounter an error page.
  • Update Your Browser: Make sure your internet browser is up-to-date. Outdated browsers can sometimes cause issues.
  • Reach Out for Help: If you've tried all the above and still encounter issues, reach out for support. Good places to do so include the relevant Slack channel, the #help-blackboard channel, or by emailing help@uvaro.com. Including screenshots of the error can be very helpful.

Rest assured, we're here to help you resolve this so you can focus on what really matters—your personal and career growth!