We understand how crucial clear audio and video are to your learning experience. Here are some steps to help you resolve any issues you may be facing.
- Step 1: Check Your Internet Connection
A stable internet connection is essential for smooth video and audio. If possible, connect to a wired network.
- Step 2: Refresh the Page
Sometimes, a simple refresh can solve the issue. Click the refresh button on your browser.
- Step 3: Clear Browser Cache
Cached data can sometimes interfere with streaming. Clear your browser's cache and try again.
- Step 4: Update Browser
Make sure you're using the latest version of your browser. Outdated browsers can cause compatibility issues.
- Step 5: Check Audio Settings
Ensure your speakers or headphones are properly connected and the volume is turned up.
- Step 6: Disable VPN/Proxy
If you're using a VPN or proxy, try disabling it. These services can sometimes affect streaming quality.
- Step 7: Contact Support
If you've tried all the above steps and still face issues, reach out to our support team at help@uvaro.com.