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I'm experiencing video/audio issues in a Course / Workshop, what can I do?

We understand how crucial clear audio and video are to your learning experience. Here are some steps to help you resolve any issues you may be facing.

  • Step 1: Check Your Internet Connection

A stable internet connection is essential for smooth video and audio. If possible, connect to a wired network.

  • Step 2: Refresh the Page

Sometimes, a simple refresh can solve the issue. Click the refresh button on your browser.

  • Step 3: Clear Browser Cache

Cached data can sometimes interfere with streaming. Clear your browser's cache and try again.

  • Step 4: Update Browser

Make sure you're using the latest version of your browser. Outdated browsers can cause compatibility issues.

  • Step 5: Check Audio Settings

Ensure your speakers or headphones are properly connected and the volume is turned up.

  • Step 6: Disable VPN/Proxy

If you're using a VPN or proxy, try disabling it. These services can sometimes affect streaming quality.

  • Step 7: Contact Support

If you've tried all the above steps and still face issues, reach out to our support team at help@uvaro.com.